Shipping policy

Shipping Policy

We aim to process and ship all orders as quickly as possible. Orders are typically processed within 1–3 business days after payment is confirmed. Once shipped, delivery times may vary depending on your location, but most orders arrive within 3–7 business days. We are not liable if the shipping takes place at a later date. The shipping times mentioned in our faq, or anywhere else, are estimated time frames and are not a part of the contract between GMR and the customer.

As we rely on third parties for the delivery of packages (such as DHL), we have no influence on the delivery time. Due to unforeseen circumstances (fe delays at the customs services), packages can run delays. GMR has the right to deliver packages up to ninety days after the order has been accepted, without consequences.

In the event that packages can't be delivered within the prescribed time frame, the customer will be notified. The customer can either cancel their order at that moment or come to another agreement with GMR. In case of cancellation, the customer will receive a refund as soon as possible, but no later than thirty days after the contract was terminated.

As said, the delivery of your package is handled by third parties. If they are unable to deliver the package on the first attempt, they will leave a message or try to reach out to you (via e-mail or phone), specifying information about when you can expect the second delivery attempt to be made or where you can pick up your package. Keep in mind that the package must be collected within 14 days. In case the delivery company is unable to deliver the package due to an incomplete/wrong address, or when the package hasn't been collected at the pick-up point within 14 days after the notification, the package will be shipped back to us. These kinds of returns are not handled as a priority by the shipping companies. A second shipment can only take place after we receive the original package back at our warehouse. The customer is responsible for any extra fees that may be applicable.

Any complaints about the condition of the goods upon delivery (including missing parts) must be made to GMR (garments@bymaxreynders.com) no later than two business days after receipt of the goods.

Shipping costs are calculated at checkout based on your location and selected shipping method. We may offer free shipping on qualifying orders or during promotional periods.

You will receive a confirmation email with tracking information once your order has been dispatched. Please note that delays may occur during peak seasons or due to circumstances beyond our control.

We ship worldwide. If your location is not available at checkout for any reason, please contact us for assistance.

If you have any questions about your order or shipping, feel free to reach out to our customer support team.