Refund policy

Return policy of non-faulty goods

For "Off-the-shelf" goods and in case you are a consumer, you have, irrespective of the reason, the right to return the goods within 14 days from the day of delivery of the goods without any compensation being charged. In such a case, we will refund the sum paid, minus the costs of transportation to the card used for payment.

This non-quibble refund is subject to the return of the goods in the same condition that they were delivered. You are responsible for all costs of returning the goods. If the goods are not properly repacked and therefore cannot be resold as new, we reserve the right to apply a charge of 50% of the price you paid for the goods, which you agree we may discount from your refund for the goods or, in case of an exchange, the charge of 50% must be paid by the customer before we proceed with shipping the new package. This also counts for goods returned covered in animal hair.

If the goods are damaged whilst in your care or if you fail to return all parts of the goods, we have the right to withhold payment of all or part of the refund in respect of the goods as compensation for our loss on these goods. In the case of an exchange, the compensation must be paid by the customer before we proceed with the exchange.